We are committed to protecting your privacy. We will use your personal information in accordance with the Data Protection Act 1998, the Privacy and Electronic Communications (EC Direction Regulations 2003) and the General Data Protection Regulation 2016 and any subsequent data protection regulation which is implemented in the United kingdom. Please take the time to read this notice which explains what information we collect about you, how we use it, and your rights.
Penstraze Sawmills is registered with the Information Commissioners Office, registration number: ZA428552.
Who is responsible for your personal information?
What information do we collect?
In particular, we may collect and process the following personal information about you:
- Information that you provide by filling in forms, including those on our site.
- When you enquire about services we collect personal information to respond to your enquiry and to process and complete your request.
- Details about the transactions you carry out with us.
- Information contained in and records of communications between us, including e-mails, letters and text messages. Details of your visits to our site, including, but not limited to, traffic data, location data (including the country and telephone area code where your computer is located) and the resources that you access (including the pages of our Website that you view).
- We use CCTV within our premises for security reasons and to prevent criminal activityWe may also collect non-identifying information about your preferences in connection with our site, for the purposes of enhancing and personalising your experience on the site.
How do we use your personal information?
We use your personal information in connection with our business activities. In particular, we may use your personal information in the following ways:
- to respond to queries from you regarding the possible purchase of services;
- to carry out our obligations arising from any contracts entered into between you and us including provision of services, and to respond to queries from you regarding those contracts;
- to manage and administer the relationships between you and us;
- to notify you about changes to our services and to otherwise communicate with you; for example, we will use your contact details in order to respond to any queries that you submit to us
- CCTV footage is kept for as long as is required to deal with any incident which may arise which requires police intervention. The footage overwrites itself after a period of time if it is not required for legal purposes.
Processing your data using legitimate interests.
We carry out this processing on the legal basis that we have a legitimate interest in marketing our products and services, and only to the extent that we are allowed to by direct marketing laws.
The section below entitled “What are my rights?” explains how you can change whether to receive this information.
Your personal information may also be used by us, our employees, contractors or agents, and disclosed to third parties, in order to comply with any legal obligation (including in connection with a court order), or in order to enforce or apply the terms of any agreements we have with or otherwise concerning you (including agreements between you and us, or to protect our rights, property or safety or those of our customers, employees or other third parties.
Who do we share this personal information with?
In connection with the above uses of your personal information, we may share your personal information with third parties as described below. We may disclose your personal information to third parties in connection with our business activities, including in the following circumstances:
- We may pass your personal information to third party organisations that provide services to us (including assisting us with carrying out marketing activities)
- We may pass personal information to external agencies and organisations (including the police and other law enforcement agencies) for the purpose of preventing and detecting fraud (including fraudulent transactions) and criminal activity. We may also disclose personal information to the police and other law enforcement agencies in connection with the prevention and detection of crime.
- In the event that we sell or buy any business or assets we may disclose personal information held by us about our customers to the prospective seller or buyer of the business or assets. If all of our assets are acquired by a third party, personal information held by us about our customers will be one of the transferred assets.
- We may pass your personal information to third parties if we are under a duty to disclose or share your personal information in order to comply with any legal obligation (including in connection with a court order), or in order to enforce or apply the terms of any agreements we have with or otherwise concerning you (including agreements between you and us; or to protect our rights, property or safety or those of our customers, employees or other third parties.
- We may share non-personal statistics data about visitors to our site, sales and traffic patterns.
How is my data stored and for how long do you keep it?
We will keep your personal data for as long as we need it for the purposes set out above, and so this period will vary depending on your interactions with us. For example, where you have made a purchase with us, we will keep a record of your purchase for the period necessary for invoicing and tax purposes.
We may also keep a record of correspondence with you (for example if you have made a complaint about our service) for as long as is necessary to protect us from a legal claim. Where we no longer have a need to keep your information, we will delete it.
What are my rights?
You have certain rights in respect of your personal data, including the right to access, portability, correct, and request the erasure of your personal data.
You also have the right to object to your personal data being used for certain purposes, including to send you marketing.
We will comply with any requests to exercise your rights in accordance with applicable law. Please be aware, however, that there are a number of limitations to these rights, and there may be circumstances where we are not able to comply with your request.
To make any requests regarding your personal data, or if you have any questions or concerns regarding your personal data, you should contact us using the details below. You are also entitled to contact your local supervisory authority for data protection.
You do not have to pay a fee to access your personal data. However we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive.
How to contact us.
Penstraze, Truro TR4 8PF
Telephone: 01872 561571
This Policy was last updated in June 2018.
What are cookies?
A “cookie” is a simple text file that is stored on your computer, tablet, mobile phone or other mobile device when you visit a website using a browser (e.g. Google Chrome, Internet Explorer, Safari or Firefox).
A cookie is not a program and it will not do anything actively on your computer. A cookie will not identify you personally.
There are different types of cookies:
Session cookies are deleted shortly after you close down your browser
Persistent cookies stay on your device until you delete them from your cache or they expire. These cookies are to help your browsing experience by enabling us to remember your preferences when you return to visit our website. This allows us to treat you as an individual.
First party cookies are ones set by our website:
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Third party cookies
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